Why does my UK tag change show as complete but the domain is not in my account?

A UK transfer domain is a 2 stage process. You need to:

  • Change the tag to STACK
  • Transfer this in through the Hostverge control panel

When submitting a tag change, tag changes work on a handshake system, therefore the new tag provider needs to accept the request to update the tag, this can sometimes lead to a slight delay to the tag updating. 

The best way to check the current tag for a domain name is the Nominet WHOIS system. Once you’ve confirmed this is using STACK, complete the transfer by:

  • Login to your My Hostverge account and click transfer domain
  • Enter the domain name and click Search.
  • Add the domain to your basket and complete checkout.

The transfer will complete almost instantly.

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